Information Technology Systems, Service and Support

ITS3 logoProgram Description:

Information Technology Systems, Service and Support (ITS3) is a two year program. The ITS3 program provides core skills and knowledge necessary for entry-level employment in the technology field. The second year program builds on these skills and develops new ones.

The first year focus consists of computer repair, Cisco’s CompTIA A+ curriculum and an introduction to open source operating systems and applications. Microsoft Office applications are available (as part of the Microsoft IT Academy) to include industry related projects using Word, Excel and PowerPoint in the classroom which help demonstrate technical applications of Microsoft Office.  Students will be preparing all year to develop professional skills needed to excel in the second year program and participate in the ITS3 Student IT Help Desk supporting all Cascadia Tech programs.

The second year focus consists of networking fundamentals preparing for Cisco’s CCENT and CompTIA Network+ certification, as well as providing help desk support for the Cascadia Tech programs. Students have the opportunity to develop their skills to attain their Microsoft Technical Associate (MTA) certification as part of the Microsoft IT Academy. Students may have the opportunity to participate in industry-driven internships and/or job shadows.

Professionalism is an important aspect of the Information Technology curriculum which focuses on teamwork, communication, career research, and job readiness.

The expected program outcomes for ITS3 students include but are not limited to:

  • Training all students in the basics of computer operation, service and support.
  • Preparing students for CompTIA A+ certification for building, repairing and troubleshooting computers. (Year 1)
  • Provides students with an introduction to LINUX (open source programs)
  • Understanding basic electronics as it relates to computer repair (Year 1)
  • Safety issues as they relate to ITS3
  • Preparing students for the Comp TIA Network + certification and introduction to Cisco Networking (Year 2)
  • Preparing students to make the transition to employment in entry level positions or continuing education in the technology field

Program Benefits:

  • 3 High School credits
  • High School credit equivalency (1.0 program of study math and .5 lab science elective at the discretion of the sending school district)
  • Course Competency Certificate
  • Entry level job skills
  • Preparation for next level of education/training
  • Scholarship opportunities
  • Successful completion of the program, with a grade of “B” or higher, up to 21 college credits available.

Industry Certification:


Information Technology Systems, Service, and Support – Year 1

  • Reading proficiency at 10th grade level
  • Must have successfully completed Algebra 1 or Integrated Math 1
  • Excellent high school attendance record

Information Technology Systems, Service, and Support – Year 2

  • Must pass 1st year program with a B grade or better to qualify for 2nd year; limited space available
  • Must provide own health insurance to participate in internships
  • Must provide own transportation to internship site and provide current car insurance


  • Basic knowledge of keyboarding, Microsoft applications, and use of cloud applications (google docs, One Drive) are recommended.

Note:  Upon acceptance into the program, student and parent/guardian are required to attend the orientation at Cascadia Techn Academy.

Career Opportunities:

  • Help Desk Technician
  • Network Administrator
  • Computer Technician
  • Equipment Repair Technician
  • Application Support
  • Internet Technician
  • CISCO Technician
  • Help Desk/Technical Support

Credit Equivalencies and College Credit:

Click here to learn more about credit equivalencies as well as the articulation agreements and college credits available for each program.

Program Supply List / Student Costs:

Please plan ahead. Some programs require that uniforms, supplies, and other program specific related items be purchased or completed prior to the first day of school. To access the list for this program’s uniform, supply and other program related costs please click here.

Note: Family medical insurance or student accident insurance is a mandatory requirement to participate in internships. Student accident insurance is available through the sending high school.

If you have concerns regarding these expenses, please see Melissa Downing in our Student Service Center. There are funds available for qualifying students. Ms. Downing can be reached at 360-604-1062 or at Ms. Downing is available during the school year when school is in session.