Information Technology Systems, Service & Support

ITS3 logo

Information Technology Systems, Service and Support (ITS3) is a two year program. The ITS3 program provides core skills and knowledge necessary for computer systems network administration and security careers.  IT professionals are in demand and the outlook for continued technology job growth is strong.

The first year primary focus consists of preparing students to be computer system professionals by following the CompTIA A+ curriculum.  CompTIA A+ is the industry standard for launching IT careers into today’s digital world.  Students learn skills to be successful in the IT career field while advancing their professional skills and qualifications for employment.

The second year focus consists of learning how to build networks, servers, and connecting devices to the network with project based customer requests.  In addition, students run the Cascadia Tech Student Help Desk, supporting all Cascadia Tech programs to help them use technology on campus successfully.

Professionalism is an important aspect of the Information Technology curriculum which focuses on teamwork, communication, and job readiness. Career research and exploration of post-secondary education is also a component of this program.

Students may have the opportunity to participate in industry-driven internships and/or job shadows.

The expected program outcomes for ITS3 students include but are not limited to:

  • Preparation for the CompTIA A+ Certification.
  • CompTIA A+ certified professionals are proven problem solvers.
  • Configure and deploy desktops, laptops, monitors, printers, servers, IoT device hardware and other computer peripherals.
  • Prepare students to diagnose and resolve general hardware/software issues on desktops, laptops, monitors, printers and other computer peripherals.
  • Configure device operating systems, including Windows, Mac, Linux, Server Operating Systems, Chrome OS, Android and iOS.
  • Demonstrate baseline security skills for IT support professionals
  • Troubleshoot and problem solve core service and support challenges while applying best practices for documentation.
  • Safety issues as they relate to information technology.
  • Implement basic data backup and recovery methods and apply data storage and management best practices
  • Configuring wide area network (WAN) or local area network (LAN) routers or related equipment.
  • Configuring security settings or access permissions to ensure the right people can get in and the wrong ones cannot.

Program Benefits:

  • Three high school credits
  • Possible high school credit equivalency in science or 3rd year option math. Check out your district’s offerings by going to our website’s programs page and clicking on “Credit Equivalency.”
  • Course Competency Certificate
  • Industry level job skills
  • Professionalism
  • Client Relations
  • Successful completion of the program, with a grade of “B” or higher, you may earn up to 21 college credits.

Industry Certification:

Prerequisites:

Information Technology Systems, Service, and Support – Year 1

  • Reading proficiency at 10th grade level
  • Must have successfully completed Algebra 1 or Integrated Math 1
  • Excellent high school attendance record

Information Technology Systems, Service, and Support – Year 2

  • Must pass 1st year program with a B grade or better to qualify for 2nd year; limited space available
  • Must provide own health insurance to participate in internships
  • Must provide own transportation to internship site

Recommendations:

  • Basic knowledge of keyboarding, Microsoft Office and use Google Apps are recommended.

Note: Upon acceptance into the program, student and parent/guardian are required to participate in the orientation at Cascadia Technical Academy.

Career Opportunities:

Technical Support Specialist

  • Help Desk Technician
  • Desktop Support Administrator
  • System/Server Support Specialist
  • Network Administrator
  • Network Support Specialist
  • IT Security Specialist
  • Cyber Security Specialist

Credit Equivalencies and College Credit:

Click here to learn more about credit equivalencies.
Click here to learn more about the articulation agreements and college credits available for each program.

Program Supply List / Student Costs:

Please plan ahead. Some programs require that uniforms, supplies, and other program specific related items be purchased or completed prior to the first day of school. To access the list for this program’s uniform, supply and other program related costs please click here.

Note: It is recommended that all students attending Cascadia Technical Academy have medical insurance. Family medical insurance or student accident insurance is required for students participating in internships or clinicals.  Student accident insurance is available through the sending high school.

If you have concerns regarding these expenses, please see Melissa Downing in our Student Service Center. There are funds available for qualifying students. Ms. Downing can be reached at 360-604-1062 or at Melissa.Downing@evergreenps.org. Ms. Downing is available during the school year when school is in session.

ONLINE RESOURCES:

www.testout.com is our course learning material

Free resources for learning about technology. www.edx.org